Shipping policy
At MOOSIMA PETS, we work hard to deliver your pet essentials as quickly and safely as possible.
Processing Time All orders are processed within 1–5 business days after payment is confirmed. Please note that orders are not processed or shipped on weekends or public holidays. Once your order is processed, you will receive a confirmation email with tracking details.
Estimated Delivery Time Our average delivery time is:
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USA: 7–16 Business days
Most orders arrive within this timeframe, depending on your location and local carrier performance.
Multiple Shipments (Separate Packages) Please note that if you order different products, they may arrive in different packages at different times. This is because we ship from various specialized warehouses to ensure you get your items as quickly as possible.
Tracking Your Order As soon as your order ships, you will receive a tracking number by email so you can monitor your package every step of the way. Please allow 2–5 days for tracking updates to appear after shipment.
Delays While we aim to deliver within the estimated timeframe, occasional delays may occur due to high seasonal demand, weather conditions, carrier issues, or customs delays. We truly appreciate your patience and understanding.
Incorrect Address Please make sure your shipping address is correct before placing your order. MOOSIMA PETS is not responsible for packages lost or misdelivered due to incorrect addresses entered at checkout.
Returns & Refunds We offer a 14-day return policy that starts from the day you receive your package, ensuring you can shop with peace of mind.
Contact Us For any shipping questions, please contact us at: info@moosimapets.com